Get answers to your most frequently asked questions 

General questions

Where to buy a reliable graphics card? If you're looking for a reliable and top-performing graphics cards, then you should definitely check out Computizer. Our store is known for its commitment to providing customers with top-notch products from reputable brands, including Nvidia, EVGA, AMD and more. Our team of experts is also available to help you choose the right graphics card to suit your specific needs. We carefully curate our selection to include a wide range of graphics cards that cater to both casual users and hardcore gamers. 

Where can I find a wide selection of legacy graphics cards? We have an extensive collection of legacy graphics cards available for you to explore. At our Computizer emporium, we pride ourselves on curating a diverse range of vintage GPUs, perfect for powering up your retro gaming adventures. Our knowledgeable staff will be more than happy to assist you in finding the perfect legacy graphics card for your needs. 

Can you help me to choose the best gaming GPU? Choosing the best gaming GPU depends on several factors, such as your budget, desired performance, and compatibility with your existing system. Our team is here for you to help you make an informed decision.  Please feel free to reach out to us via chat, email, or phone, and our dedicated support team will provide you with prompt and personalized assistance.

Payment 

Can I use PayPal for my purchases? We accept payment via PayPal & PayPal credit. PayPal Credit may only be accessed from your PayPal Account.

What forms of payment can I use? We accept Mastercard, Visa, American Express, PayPal, Apple and Google Pay.

Do you accept one-time use cards such as Klarna or Affirm? Yes, we accept Klarna credits and Installment payments.

Can I reorder my item at the discounted price I paid before? Prices are subject to change, and any new purchases will be based on the current selling price.

Can I add a gift option to my order? During checkout you'll be offered gift options for any applicable items.

Do you offer discounts for Wholesales orders? Yes, if you want to get a discount for wholesale order, contact our customer service.

 

Returns

Why can’t I return my item? The most common reason why an item can't be returned is that your item is in the Non-Returnable Item List. All items purchased more than thirty days ago are covered by a manufacturer warranty. Please refer to the terms and conditions for the manufacturer's warranty or contact the manufacturer.

I received my order but it's missing an item. What can I do? We're sorry to hear that. Please email or call Customer Service at 888-650-0041 as soon as possible; we'll begin the claims process with the carrier on your behalf.

I received a damaged item or missing parts. What can I do? We're sorry to hear that your item arrived broken or incomplete. Please contact us at 888-650-0041 or email Customer Service as soon as possible; we'll begin the claims process with the carrier on your behalf.

I opened the item I ordered. Can I still return it? Many items can still be returned even once opened. Please review our Return Policy and be sure to check your item against our list of Non-Returnable Items.

I want to return my item. Do I have to pay for shipping? In most cases, return shipping charges are the responsibility of the customer. Visit our Return Policy page for step-by-step instructions. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost or damaged packages.

Do I need any kind of special packaging to return my order? You will need to package the item in an appropriate shipping container to prevent damages when returning your order back to Computizer . Be sure to pack the item into its original manufacturer's packaging first. Do not place labels on the original packaging.

How can I return an item? In case you want to submit a return, you must obtain an RMA number and list it on your return package. Then, you need to securely pack the item and attach a return shipping label to the outside of the shipping box. Return labels are valid for 14 days.

What items are not eligible for returns? Products that are received by Computizer in any of the following conditions are not eligible for return and may be rejected:

  • Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing manufacturer model or part number label, and/or warranty label.

  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other products originally included with the product.

  • Any product that exhibits physical damage.

  • Any product for which you have submitted a mail-in rebate.

  • Any product which appears tampered with, customized or altered in any way.

  • Not the same product originally purchased from the website.

 

Shipping

My order still has not shipped. How may I check an order status? To check an order status, please log in to your account and visit the My Orders section to see your order details. If you have further questions regarding status, please reach out to our Customer Service Team via email.

How long will it take to get my order with Expedited Shipping? How to obtain an estimated date of delivery if you haven’t yet placed an order: Please add item(s) to your shopping cart. Once you have confirmed your shipping address, you may choose from a number of available shipping methods along with anticipated dates of delivery.

What happens when I refuse delivery? Refused shipments are treated like regular returns and may be charged a non-refundable 15% restocking fee.

 

My account and orders

How soon will an item that is out of stock or back-ordered be available? If for whatever reason an item is listed as out of stock, please double-check the availability listing to be sure we haven't already provided an estimated restocking date. If you haven't placed an order for the item in question, please contact our Sales Team via email.

Can I change my shipping address after placing my order? To change the shipping address after placing an order, you have to cancel the existing order and create a new one with the correct shipping info.

Can I change the shipping method on an order that hasn’t shipped yet? To change the shipping method, you have to cancel the existing order and create a new one with the correct shipping method.